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Fitbit keeps crashing iPhone

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‎03-10-2016 10:13 - edited ‎03-10-2016 10:29

‎03-10-2016 10:13 - edited ‎03-10-2016 10:29

I got the update this morning. Seemed stable for a bit. I went to open the app and it immediately closes.Will there be a fix for this?  I have uninstalled teh app and reinstalled it and seems to be ok. Weird

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‎03-10-2016 10:51

‎03-10-2016 10:51

Hi @naydeen71, that is strange.

If this problem happens again for some reason, I'd recommend the following steps:

1. Reboot your iOS device.

2. Force close the Fitbit App by: rapidly double tapping your iOS home button > swipe left until you see a preview of the Fitbit App > swipe up on the preview to force close, and reopen the Fitbit App.

3. If possible, log out and then back into the App before it closes.

4. As a last resort, uninstall and reinstall the Fitbit App.

Keep me posted if you need any additional help!

Derrick | Retired Moderator, Fitbit

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3 REPLIES 3

‎03-10-2016 10:51

‎03-10-2016 10:51

Hi @naydeen71, that is strange.

If this problem happens again for some reason, I'd recommend the following steps:

1. Reboot your iOS device.

2. Force close the Fitbit App by: rapidly double tapping your iOS home button > swipe left until you see a preview of the Fitbit App > swipe up on the preview to force close, and reopen the Fitbit App.

3. If possible, log out and then back into the App before it closes.

4. As a last resort, uninstall and reinstall the Fitbit App.

Keep me posted if you need any additional help!

Derrick | Retired Moderator, Fitbit
Best Answer

‎03-10-2016 17:20

In response to DerrickS

‎03-10-2016 17:20

I had a similar problem.

I had to delete and then re-download the app.

Didn't lose any data since its al synced online

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‎03-10-2016 18:12

In response to DerrickS

‎03-10-2016 18:12

I uninstalled then re-installed the app and it's been fine

 

Thx 

😃 

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