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Fitbit losing connection with my phone and location services setting is gone

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‎02-04-2021 04:57 - last edited on ‎02-05-2021 03:54 by Fitbit Moderator

‎02-04-2021 04:57 - last edited on ‎02-05-2021 03:54 by Fitbit Moderator

Has something changed in the app for charge 3?
I all the time lose bluetooth connection with my Iphone.
And the setting for location tracking (gps) is gone.

 

Moderator Edit: Clarified subject

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‎02-05-2021 03:51 - edited ‎09-29-2023 05:32

‎02-05-2021 03:51 - edited ‎09-29-2023 05:32

Hi there @MaaikeBauwens, welcome to the Community Forums. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.


Sync your Charge 3 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Charge 3 doesn't sync, follow the troubleshooting provided in this help article: Why won't my Fitbit device sync? 

Regarding the location services, is it gone on your iOS device? You can try doing the following on your phone:

  1. Open Settings > Privacy.
  2. Tap Location Services and make sure it’s turned on.
  3. Find Fitbit in the app list, and make sure that Allow Location Access is set to Always.


I've moved your post to iOS App board for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-05-2021 03:51 - edited ‎09-29-2023 05:32

‎02-05-2021 03:51 - edited ‎09-29-2023 05:32

Hi there @MaaikeBauwens, welcome to the Community Forums. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.


Sync your Charge 3 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Charge 3 doesn't sync, follow the troubleshooting provided in this help article: Why won't my Fitbit device sync? 

Regarding the location services, is it gone on your iOS device? You can try doing the following on your phone:

  1. Open Settings > Privacy.
  2. Tap Location Services and make sure it’s turned on.
  3. Find Fitbit in the app list, and make sure that Allow Location Access is set to Always.


I've moved your post to iOS App board for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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