Fitbit model doesn't show up in the app

[jeajoseph]

I'm trying to set up my son's new Inspire 3. The app only has the Ace LTE, Ace 3, Ace 2 and Ace to choose from. None of fitbit's other models appear as options to set up. I have force quit the app multiple times, and deleted the app multiple times but still having the same issue. Can anyone provide any help?

[Odyssey13]

Hi @jeajoseph the Ace series is for children 13 and younger in the US and 16 and younger in some European countries. Is this his age range?

I've seen this issue (not recognizing your actual device) with other Fitbit styles and it needs customer support to help you.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options