Fitbit not recording exercise

[Muumuu]

Had Fitbit 2 weeks. Worked perfectly. On my iPhone app Fitbit dashboard the exercise tile is showing 2 days out of 7 complete. When I click on it it takes me to a screen showing me how long I've walked or exercised. It hasn't updated since Tuesday morning. On Tuesday afternoon I walked 2 miles at pace. Today I've walked over 16000 steps, many at a brisk pace. These activities have previously been recorded. Now they aren't. I've attempted many syncs And restarts. Help! 

[NellyG]

@Muumuu If the syncs appear to work but the information is getting lost Id suspect the App is the culpret. Try uninstalling the App, restarting your phone and reinstalling the app. Let us know if the behaviour improves!

[SunsetRunner]

[Muumuu]

Oh! This reply has generated a solution but the problem still exists. I've uninstalled the app, updated iPhone, forgot the tracker, found it again, synched. Still nothing. 

I can see my desktop computer site that I've got recorded exercises but they still aren't showing in the app. This is a big problem. 

[NellyG]

@Muumuu yes it is a problem. Id suggest you try asking for help in the iOS App forum and see if anyone can help there. I am out of ideas here!

iOS App Forum

[Muumuu]

Thank you. I've posted in the iOS group. 

[SunsetRunner]

Cross posting isn't allowed by the forum guidelines (posting the same question in multiple sections)..

[MarcoGFitbit]

Hello @Muumuu, have a warm welcome to the Fitbit Community, it's nice to see new faces around! It's nice to see you too @NellyG, thanks for your insight about this situation. 

@Muumuu, thanks for letting me know about this situation. Our engineers are aware of the problem and are working to resolve it as quickly as possible. 

I sincerely apologize for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. Additionally, if there's anything else I can do for you, please feel free to reply! 

[Muumuu]

Marco I've still having this problem intermittently. This is complete unacceptable and I would like a timeframe of when this will be fixed.