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Fitbit not syncing in China

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‎01-20-2019 07:27 - last edited on ‎01-21-2019 09:15 by Fitbit Moderator

‎01-20-2019 07:27 - last edited on ‎01-21-2019 09:15 by Fitbit Moderator

Can’t synchronise Versa with iPhone all day. Can do when VPN is on. Is this a sign that Fitbit has been blocked in China or it’s an iPhone issue? 

 

 

Moderator edit: updated subject for clarity

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1 REPLY 1

‎01-21-2019 09:17

‎01-21-2019 09:17

@EdgarsN Welcome! It's nice to have you on board! Thank you for your inquiry. Not sure if there are any restrictions from the Chinese government on Fitbit. The devices are sold there so I don't think so. Try refreshing the link between your phone and your Versa by going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device.

 

Let me know how it goes!

Alvaro | Community Moderator

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