02-13-2017
16:16
- last edited on
02-15-2017
05:47
by
MarcoGFitbit
02-13-2017
16:16
- last edited on
02-15-2017
05:47
by
MarcoGFitbit
Suddenly my Fitbit one has stopped with my iPhone and my iPad It just keeps indicating it's looking Oh I get it to sync again
Moderator Edit: Clarified Subject.
02-13-2017 17:06
02-13-2017 17:06
I am having the same problem what is going on??
02-13-2017 20:29
02-13-2017 20:29
I'm also having the same problem with My Fitbit flex is not syncing with my phone. It just keeps saying that it's searching and that's it. Does anyone know how to get it to work again?
02-13-2017 21:04
02-13-2017 21:04
02-14-2017 07:26
02-14-2017 07:26
mine is doing this as well and also 11 days behind on the calendar
02-14-2017 07:27
02-14-2017 07:27
any adivice i was thinking of removing the device from my phone ,then installing it again ?
02-14-2017 08:54
02-14-2017 08:54
02-15-2017 05:30
02-15-2017 05:30
Hello @LEHI, @CarlyYoung and @Olga1609, thanks for joining us, it's great to have you on board. It's nice to see you around @ruthmac.
Have you updated the Fitbit app and tried to restart your tracker lately? If so, I would like to suggest the following:
In case this doesn't do the trick, my recommendation would be setting up your tracker as a new device:
Please give it a try and keep me posted in case you need anything else!
02-15-2017 07:57
02-15-2017 07:57
02-15-2017 17:10
02-15-2017 17:10
02-16-2017 03:18
02-16-2017 03:18
Hello @LEHI and @Olga1609, I hope you're doing well.
@LEHI, after charging your tracker, was any of your devices able to find it? Usually, the battery of the trackers varies depending on the model. Which tracker do you have?
@Olga1609, I'm very glad your tracker is now working correctly again, I really appreciate you've taken the time to let me know.
In case you need anything else, please feel free to reply, happy stepping!
02-16-2017 14:16
02-16-2017 14:16
02-18-2017 04:55
02-18-2017 04:55
Hi @LEHI, I hope you're having a great day!
Thanks for taking the time to update me, I'm very glad your issue has now been resolved, I'm very glad.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.
Happy stepping!
04-17-2017 12:45
04-17-2017 12:45
Mine wouldn't sync with my phone without having to open the app constantly...if I don't open it, it will leave multiple days blank. I even have background app refresh on...what's the deal?
I have the One.
04-18-2017 07:09
04-18-2017 07:09
Hello @Marylin49, thanks for joining us, it's great to have you on board!
Generally, Fitbit trackers only sync when the Bluetooth on your phone is turned on and you open the Fitbit app. In order for your tracker to sync on the background, please open the Fitbit app, tap on the Account icon on the top right corner, then on your tracker's name and enable the All-Day Sync option. Please remember to keep on the Bluetooth in your phone so the tracker can sync in the background.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
04-18-2017 07:41
04-18-2017 07:41
04-18-2017 07:41
04-18-2017 07:41
04-18-2017 07:45 - edited 04-18-2017 07:48
04-18-2017 07:45 - edited 04-18-2017 07:48
Did you already try to restart your tracker in the meantime? If not I suggest you give it a go. You can find how to do so in this help article.
Karolien | The Netherlands
04-18-2017 10:18
04-18-2017 10:18
I've reset fit bit charge HR
Uninstalled app per customer support and deleted device from app per customer support. Now I cannot even add charge HR as it's searching searching searching searching searching
This has been going on for two weeks
04-19-2017 08:07
04-19-2017 08:07
Hi @Marylin49, I hope you're having a great day, thanks for taking the time to reply. It's a pleasure for me to welcome you to the Community @Blindie and it's nice to see you around too @Esya!
@Marylin49, as @Esya suggested, have you tried to restart your tracker? If so, my recommendation would be setting up your tracker as a new device to reset the connection between your tracker and your phone.
To set up your tracker as a new device:
@Blindie, if your tracker is not being recognized by your phone when you're trying to set it up, please try the following:
Please make sure there are no other Bluetooth devices as they might interfere with the set up process. In case your tracker is not setting up, I'd recommend using a computer instead. Please check @MarreFitbit's excellent instructions in how to set up your device using a computer.
I hope this can be helpful, give it a try and keep me posted in case you need anything else!