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Fitbit not syncing

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‎04-05-2016 16:27 - last edited on ‎04-06-2016 04:13 by Moderator Alum

‎04-05-2016 16:27 - last edited on ‎04-06-2016 04:13 by Moderator Alum

My Fitbit last synced around 3:15 today and I cannot get it to sync again. I have turned the phone off and back on a few times, turned Bluetooth on and off, shut down the app & restarted but still nothing.

 

 

Moderator Edit: Subject for clarity

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3 REPLIES 3

‎04-06-2016 04:14

‎04-06-2016 04:14

Welcome to the Community @traciep7. Thanks for troubleshooting the syncing inconvenience you have by yourself. I recommend following our Syncing Troubleshoot, there are some extra steps that you can try directly from your iOS Fitbit app.

 

I hope this helps, let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-06-2016 04:36

In response to AlejandraFitbit

‎04-06-2016 04:36

I reset my tracker last night and it seems to be working fine now.
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‎04-06-2016 04:43

In response to traciep7

‎04-06-2016 04:43

Great to see you back @traciep7 and to hear that your Flex is now working properly. If you need anything else, do not hesitate in posting it.

 

Happy stepping! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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