Fitbit not tracking

[Livinginvictory]

My Fitbit is no longer tracking it says I have zero steps for the last 4 days. I have turned my phone off and back on. Battery still has a charge! Anyone have any suggestions on how to fix this? Thanks so much!

[SunsetRunner]

@Livinginvictory Are you using a specific tracker or the iOS mobile track? If you are using a specific wearable tracker try restarting it: restart of your tracker.  Sometimes it takes a few restarts for the problem to be corrected.  Let us know if that works for you or you need further assistance.

Please remember to take a moment to mark the post that best answers your question as the Accepted Solution and Vote for posts that are useful or provide quality content.

[MeylinP]

Welcome to our Community @Livinginvictory! It's nice to have you here! I noticed @SunsetRunner provided you with some suggestions to help you resolve your issue. I'd like to add that after restarting your tracker you can follow the steps provided at I can't sync my tracker. If that doesn't help, please set up your tracker as a new device by following these instructions. Note that if you have not synced in over 24 hours, your activity data for previous days will be lost and only today's data will remain. 

Hope this helps, have a great week! 

[Rlightner]

My HR would not track. Even my clock was off an hour & date 2 days back. Keeps syncing but does not update, neither does my HR. Seems to be stuck on yesterday's data. Must have went down sometime yesterday I'm not aware of. Tried everything this morning (restart HR, on/off Bluetooth, Pwr on/off phone) 3x's with no success. Called customer support, they said there are/were hardware problems and going to send me out another HR (got it for Christmas so it was under the year warranty). If you can't resolve your issue just call the customer support for faster response & actually talk to a rep. If you've had your Fitbit a bit than a year, MAYBE just MAYBE they might replace it! Good Luck

[MaginB]

Welcome to the Fitbit Community @Rlightner! Allow me to help, just to confirm did you receive a replacement tracer? if yours was not resetting at midnight it can also be related to the Timezone, if you don't have set the correct Timezone your data won't automatically reset. 

Catch you later!

[Rlightner]

@MaginB. Thanks you for the info. and concern. Just received my replacement HR today. The original HR did display the correct time zone and was set on auto. Howevere, there were many times thru out each day there was a different time (sometimes many hrs behind & wrong date) I never trusted the heart rate reading and/or steps as they were way off as well. Absolutely no sleep info at all. Will give it another shot with the replacement. Any problems will result in going with an upgraded model...or another brand!

Sent from my iPhone

[Livinginvictory]

Thanks for your offer to help. Unfortunately it is not working at all...so
I tried forgeting the old device and the resetting it up as someone else
suggested with no luck. I deleted the old one but now when I try to add a
new one it gives me a code of 403 and says it is forbidden. I am using
Flex tracker with Fitbit app it has worked just fine until the last 2
weeks. 😞

Moderator Edit: Removed personal information.

[Doodles007]

I am having the same issue. I worked with phone support today and we at least got it to sync via laptop, but I really don't use the laptop, just the iPhone app. I would really like to know what to do to restore functionality.

[DerrickS]

Hi @Doodles007,

I'd recommend making sure that you have the most current version of our Fitbit Connect software on your computer. Click here to download the latest version.

Also, for trouble syncing with your iPhone, I'd recommend:

1. Restarting your tracker.

2. Rebooting your iPhone.

3. Open your iOS settings, turn off Bluetooth for 10 seconds, and then turn it back on.

4. Open the Fitbit App to initiate a sync.

Hope this helps you out!

[Doodles007]

Thanks, but I did all those things. What finally worked was deleting the device from the app profile, and then adding it as a new device.


Terri Wood, Ph.D.
President, Founder & Fairy Pug Mother
APARN. www.aparn.org
Sent from my iPhone