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Fitbit one not syncing

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‎04-25-2018 09:19

‎04-25-2018 09:19

I had my One for a couple of years. Yesterday it stopped syncing with the Fitbit app. It had charge but fully charged One, deleted from my account, deleted app from iPhone and started from beginning. But Fitbit can not find One. Keeps searching.   The One does record my steps but will not sync. Suggestions, please

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1 BEST ANSWER

Accepted Solutions

‎04-25-2018 23:39

‎04-25-2018 23:39

I would try restarting your phone and then restarting your fitbit using this procedure:

 

  1. Plug your charging cable into your computer.
  2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
  3. Hold down your tracker's button for 10-12 seconds.
  4. Remove your tracker from the charging cable and press its button until the screen turns on.

Give this a few tries as it doesn't always work.

View best answer in original post

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4 REPLIES 4

‎04-25-2018 23:39

‎04-25-2018 23:39

I would try restarting your phone and then restarting your fitbit using this procedure:

 

  1. Plug your charging cable into your computer.
  2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
  3. Hold down your tracker's button for 10-12 seconds.
  4. Remove your tracker from the charging cable and press its button until the screen turns on.

Give this a few tries as it doesn't always work.

Best Answer

‎04-26-2018 14:29

In response to SteveH

‎04-26-2018 14:29

Tried logging out and in, switching the phone and watch on off but my surge will not sync? Please help

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0 Votes

‎06-04-2018 11:22

In response to SteveH

‎06-04-2018 11:22

How did you figure this out?! ... Even the Fitbit support people didn't suggest this.

 

I was pleasantly surprised that this worked!

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0 Votes

‎06-04-2018 12:47

In response to Billhargin

‎06-04-2018 12:47

Glad it worked for you I'm afraid mine still does not sync, tried a New Ionic which also froze after 2 weeks, got my money back and I now have a garmin vioactive 3 which I am rely pleased with

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