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Fitbit reset counters after an update

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‎01-21-2016 16:32

‎01-21-2016 16:32

My steps were reset after my app updated on my phone. Is this normal? Can this be prevented?
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‎01-22-2016 11:49

‎01-22-2016 11:49

It's nice to see you around @Mrskoko Woman Very Happy, hope you're doing great! Hmm...very weird let me say, I haven't had this issue before. Did you sync before the update? Have you been syncing frequently? 

Maria | Community Moderator, Fitbit


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