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Fitbit shows calls but not texts

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‎06-07-2020 12:24

‎06-07-2020 12:24

I have the charge 2 and it’s showing when I get phone calls but not text messages. I have tried everything from resetting, checking that my notifications are enabled on my iPhone and my fitbit, disconnecting and forgetting my device from Bluetooth and syncing it again and I am having no luck at all. I am running the latest iOS update. I have an iPhone 8 Plus if that makes any difference. 

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‎06-07-2020 12:27

‎06-07-2020 12:27

This is from a Moderator:

"This thread is for iOS customers on OS 13.3 who are unable to receive notifications. 

 

Before you can receive notifications from your phone on your Fitbit device, it’s important that you carefully review and update your notifications settings on your iPhone. 

 

The required settings changed with the introduction of iOS 13. Please make sure you follow all the instructions in the quick tip section here.

 

If you still are having issues, please review: 

 

  • Make sure you've updated to iOS 13.3
  • Turn OFF and then back ON Share System Notifications (toggle OFF and ON)
  • Set Show Previews to Always or When Unlocked

If you still have issues we recommend reviewing the help article. "

Stepping in the U.S.A. since September 2013. Android 14

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