09-25-2017
09:36
- last edited on
09-26-2017
05:22
by
MarcoGFitbit
09-25-2017
09:36
- last edited on
09-26-2017
05:22
by
MarcoGFitbit
Fitbit and iPhone not talking after iOS 11 update have booted an rooted uninstalled etc please let me know if u have a fix x
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
12-02-2017 00:18
12-02-2017 00:18
Thank you. By just turning off my Bluetooth and waiting for 15 seconds & turning it back on as you
suggested, I was able to sync again! One happy fitbit addict and up to date again without losing my
steps. Now, if my battery just does not drain down so fast again. Charging it right now.
12-04-2017 06:18
12-04-2017 06:18
Hello @bandinlady, @Manduuuh and @char.klisares, have a warm welcome to the Fitbit Community, it's great to have you on board.
@bandinlady and @char.klisares, I'm very glad your issue has now been resolved, in case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.
@Manduuuh, thanks for bringing this to my attention, at this moment we're having some trouble with the Account button, the button is still there, only invisible, please tap on the top right corner of the app, you will be redirected to your Account.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
12-09-2017 06:35
12-09-2017 06:35
Hi Fitbit Team,
I follow steps below and it stills not working. I am now trying "set up a new device". In e-mail part, do I add my new e-mail? If i do so, would it sync with my history data?
I try adding my current e-mail and it appears as the e-mail already exist..
12-09-2017 10:20
12-09-2017 10:20
12-11-2017 07:06
12-11-2017 07:06
Hello @Poupei, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you around @johnas9000, thanks for your advice in this situation.
@Poupei as @johnas9000 mentioned, if you don't want to lose your previous history, please log in to the Fitbit app with your old email and password. If you don't know the password, follow these steps in order to reset it.
Please keep in mind that if you're trying to set up a new device you can always use your old account, but if you want a fresh start you can use a new email to create a new Fitbit account.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
01-09-2018 10:06
01-09-2018 10:06
What a horrible solution, reinstall your device as new?? Don’t get me wrong, iOS 11 and their messing with Bluetooth is to blame for the problem generally, but this is a horrible solution.
01-09-2018 12:32
01-09-2018 12:32
to be clear, you never lose your history, In fact if you bought a new device it would look like the same thing, so the moment you sign in the steps and history add to your existing ones. Its just an uninstall and reinstall as a new device, PS mine is working like it used to with no problems now
01-27-2018 16:01
01-27-2018 16:01
My Fitbit One has not synced with my iPhone 6 since I updated to IOS 11 on January 11. The only trouble-shooting step I haven't tried is to reinstall my device, because I assume I'll lose all the data on it since its last sync. Any chance I won't lose those two weeks of data?
10-02-2018 08:28
10-02-2018 08:28
I have tried all recommendations to sync
my Charge 2 after installing the IOS 12 update with no success
10-03-2018 08:22
10-03-2018 08:22
Hello @udaman11, thanks for joining the conversation, it's great to have you on board.
I appreciate your participation and for sharing your experience with us. Thanks for letting us know you've already tried to troubleshoot this issue on your end. Now, as you mentioned you've tried all recommendations I would like to suggest you the following:
I hope this can be helpful, give it a try and let me know the outcome.
10-03-2018 10:23
10-03-2018 10:23
10-04-2018 08:01
10-04-2018 08:01
Hello @udaman11, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved!
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
11-26-2018 06:07
11-26-2018 06:07
i got this fitbit versa in november first week for once it got connected and synched but after it got dead due to charging. After that time i have tried multiple things like creating new fitbit account setting up versa newly every possible way but it is not syncing. Please help
11-27-2018 06:20
11-27-2018 06:20
Hello @Dayasanti, I hope you're doing well, welcome to the Fitbit Community.
I appreciate your participation in the Forums and for sharing your experience and the troubleshooting steps you've tried to try to resolve this issue on your side. If you're still having trouble syncing your Versa, I would like to suggest you to try the following:
If your device still won't sync, try these steps:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.