Fitbit tracker not syncing since iOS update

[mabelsfriend]

I updated by iPhone 6 Plus the other day with the latest version (I think it's 11.1).  Now my Fitbit is no longer syncing on my phone.  I logged in my weight on my computer, but it did not update on my phone.  It also will not allow me to search for foods.  sometime my steps seem to be syncing, and sometimes not.  It's definitely not syncing everything.

Moderator Edit: Clarified Subject.

[Asdfghjklqwerty]

Just updated my iPhone to newest update and updated the Fitbit app. Now, my phone will not recognize my Blaze.

Moderator Edit: Clarified Subject.

[Lcleve3836]

Won't sync to phone or pick up under my Bluetooth on my phone every since I updated it?

[cjb4ua]

Cannot get Alta to sync with iphone version 11.0.2

I've tried all the troubleshooting suggestions found online

Any suggestions or additional helps?

[Asdfghjklqwerty]

After this newest update my Fitbit has be men having syncing issues. When I first installed the update, it would not sync up but after several resets of the app, itself, it started to work. Now, my Fitbit is no longer tracking heart rate. No response to initial post for help, yesterday. 

[dr_strong]

Are you referring to a software update? A firmware update? What version are you on?

[MarcoGFitbit]

Hello @mabelsfriend, @Asdfghjklqwerty, @Lcleve3836 and @cjb4ua, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Have you restarted your phone and your tracker after the latest iOS update? @cjb4ua, @mabelsfriend and @Lcleve3836Have you updated the Fitbit app lately? We have just released a new version recently (2.41.1)

@Lcleve3836, please remember that your tracker don't sync directly through the Bluetooth on your phone, it uses the Fitbit app. 

@cjb4ua, which troubleshooting steps have you performed so far?

At this moment I would like to suggest you the following steps:

1. Restart your tracker
2. Restart your phone
3. Make sure you have a strong WiFi signal when syncing your tracker
4. Make sure there are no other Bluetooth devices around that might interfere with the syncing process. 

If your tracker is still not syncing correctly, my best recommendation would be setting up your tracker as a new device to reset the connection between your tracker and your phone. Don't worry, none of the information already stored in your account will be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[CatJones]

Have done every trouble shooting step listed, updated to iOS 11.1 hoping that would solve the crazy long sync times and/or syncs not working at all.  Did all the trouble shoot steps yet again.  Same results.  Using a Charge HR, iPhone 6s, most current version of Fitbit app.  

Dealing with this is really putting me in a foul mood.  Please fix this!

[MarcoGFitbit]

Hello @CatJones, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

I appreciate you've tried the troubleshooting steps I provided earlier. At this moment, in order to improve the syncing speed on your Charge HR I would like to suggest you to enable All-day Sync so your phone and tracker establish a stronger connection and your tracker can sync in the background. 

To enable All-day Sync, open the Fitbit app and tap on Account > Charge HR > All-day Sync and enable it. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[CatJones]

All day sync is already enabled. I’ve literally done every trouble shooting step mentioned I’ve found anywhere in the forums.  Nothing is consistently working.  

[MarcoGFitbit]

Hello @CatJones, I hope you're doing well, thanks for taking the time to reply. 

I appreciate your patience through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.