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Fitbit tracker not syncing.

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‎07-18-2017 12:46 - last edited on ‎07-19-2017 07:27 by Moderator Alum

‎07-18-2017 12:46 - last edited on ‎07-19-2017 07:27 by Moderator Alum

Fitbit refuses to sync with my iPhone  help ! 

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎07-18-2017 15:33

‎07-18-2017 15:33

Have you got loads of other apps on your phone? Also data usage in the back ground affects this ... I know this from Personal experience and also I had to delete the FITBIT app & re-install for the sync to work properly again and I Have had my little pink Flex for nearly 2 years and its amazing... Don't be put of FITBIT if your iPhone is not working ... you may need a little more storage?

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‎07-19-2017 07:33

In response to DaniGreen

‎07-19-2017 07:33

Hello @Mel1945 and @DaniGreen, thanks for joining the Fitbit Community, it's great to have you on board! Smiley Happy

 

@DaniGreen, thanks for your insight about this situation. @Mel1945, if your tracker is not able to sync, please update the Fitbit app (as we have just released a new version), then restart your tracker and reboot your phone. 

 

If your tracker is still not syncing, please try to set it up as a new device to reset the connection between your tracker and your phone. 

 

To set up your tracker as a new device:

  1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  2. Choose your tracker and follow the onscreen instructions to continue
  3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎07-23-2017 07:16

In response to MarcoGFitbit

‎07-23-2017 07:16

Hi Marco,

 

Can you give me some input on how to create a fitbit integrated app? I know it isn't related to the original Topic but I guess you are one of the in-house engineers that that fitbit support have suggested I go forward to?

 

Dani

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