07-19-2017 07:18 - last edited on 07-20-2017 05:21 by MarcoGFitbit
07-19-2017 07:18 - last edited on 07-20-2017 05:21 by MarcoGFitbit
My Fitbit app won't log in. It keeps giving me an error message.
I have uninstalled and reinstalled the app, rebooted my phone, made sure I have the latest software update, checked that my time is set on automatic, changed my password twice!!!! It's getting very frustrating now. I can log in on my laptop but not on any app, and on top of all of this my Fitbit wont sync. So it's currently of no use to me!
Moderator Edit: Clarified Subject.
07-20-2017 05:24
07-20-2017 05:24
Hello @CarlaJordaan, it's a pleasure for me to welcome you to the Fitbit Community, thanks for joining us.
Which error message are you receiving? Since when are you receiving it? In the meantime I would like to suggest you to go to your phone Settings > General > Date & Time and make sure Set Automatically is enabled. Then, restart your phone and try to log back in.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
07-20-2017 06:54
07-20-2017 06:54
07-20-2017 07:01
07-20-2017 07:01
Just done the latest update on IOS app won't open. Deleted and reloaded still won't open?
07-20-2017 07:05
07-20-2017 07:05
07-20-2017 07:14
07-20-2017 07:14
Exactly the same for me - app won't open. Just installed the update. iPhone 7 and iOS is up to date.
07-20-2017 09:11 - edited 07-20-2017 09:34
07-20-2017 09:11 - edited 07-20-2017 09:34
Changed password. I can login on PC but not into app. Tells me to check email and password; I know what they are otherwise I wouldn't get here!
Edit: Changed my password again (after a reset because I couldn't get in on the pc) and can now log in.
07-20-2017 09:27 - edited 07-20-2017 09:28
07-20-2017 09:27 - edited 07-20-2017 09:28
My App will open, but it won't connect to my Alta. This started after updating the app
07-22-2017 02:10
07-22-2017 02:10
Just switched phone (iPhone 7) off and on and all working! Basic I should have thought of that!! Hope cures yours too!
07-22-2017 02:52
07-22-2017 02:52
07-23-2017 02:57
07-23-2017 02:57