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Unable to log in to the Fitbit app.

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‎07-19-2017 07:18 - last edited on ‎07-20-2017 05:21 by Moderator Alum

‎07-19-2017 07:18 - last edited on ‎07-20-2017 05:21 by Moderator Alum

My Fitbit app won't log in. It keeps giving me an error message.

I have uninstalled and reinstalled the app, rebooted my phone, made sure I have the latest software update, checked that my time is set on automatic, changed my password twice!!!! It's getting very frustrating now. I can log in on my laptop but not on any app, and on top of all of this my Fitbit wont sync. So it's currently of no use to me!

 

Moderator Edit: Clarified Subject.

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10 REPLIES 10

‎07-20-2017 05:24

‎07-20-2017 05:24

Hello @CarlaJordaan, it's a pleasure for me to welcome you to the Fitbit Community, thanks for joining us. Smiley Happy

 

Which error message are you receiving? Since when are you receiving it? In the meantime I would like to suggest you to go to your phone Settings > General > Date & Time and make sure Set Automatically is enabled. Then, restart your phone and try to log back in.

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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0 Votes

‎07-20-2017 06:54

In response to MarcoGFitbit

‎07-20-2017 06:54

I've had this since updating my app. It won't let me log back in. And I can't sync my Fitbit. I have already checked my settings on date and time and rebooted my phone and this problem remains!


Sent from my iPhone
Best Answer

‎07-20-2017 07:01

In response to MarcoGFitbit

‎07-20-2017 07:01

Just done the latest update on IOS app won't open. Deleted and reloaded still won't open?

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‎07-20-2017 07:05

In response to Sue101

‎07-20-2017 07:05

I have done that too yes!

Sent from my iPhone
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‎07-20-2017 07:14

In response to Sue101

‎07-20-2017 07:14

Exactly the same for me - app won't open. Just installed the update. iPhone 7 and iOS is up to date. 

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‎07-20-2017 09:11 - edited ‎07-20-2017 09:34

‎07-20-2017 09:11 - edited ‎07-20-2017 09:34

Changed password. I can login on PC but not into app. Tells me to check email and password; I know what they are otherwise I wouldn't get here!

 

Edit: Changed my password again (after a reset because I couldn't get in on the pc) and can now log in.

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0 Votes

‎07-20-2017 09:27 - edited ‎07-20-2017 09:28

In response to MarcoGFitbit

‎07-20-2017 09:27 - edited ‎07-20-2017 09:28

My App will open, but it won't connect to my Alta. This started after updating the app

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‎07-22-2017 02:10

In response to CarlaJordaan

‎07-22-2017 02:10

Just switched phone (iPhone 7) off and on and all working! Basic I should have thought of that!! Hope cures yours too!

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‎07-22-2017 02:52

In response to Sue101

‎07-22-2017 02:52

Sue - Thanks! It worked.
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0 Votes

‎07-23-2017 02:57

In response to Pandamole

‎07-23-2017 02:57

Cool, so my app now works but my Fitbit still won't sync. I've restarted my Fitbit device. I've switched Bluetooth off and on again, paired the device again. Rebooted my phone. 🙄 still no luck.

Sent from my iPhone
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0 Votes