Fitbit will not sync

[SandraSnyder]

I have tried uninstalling, turning off Bluetooth, restarting iPhone, reinstalling, turning on, etc. no luck. I tried removing the tracker from my iPhone and opening a new device on my app and get an error message that states, " Request failed: bad request (400). The iPhone finds the tracker but when I tap on the tracker as prompted on the iPhone, I get the error message.

I've done this over and over plus pushing the little hole on the back of the charging dongle.

[AlejandraFitbit · Accepted solution]

A warm welcome to the Community @SandraSnyder. Thanks for troubleshooting this inconvenience by yourself. I am sure you have already tried all troubleshoot possible and think that it is time for you to get in touch with our support team, I know they will be glad to help you out. For a faster response you can contact them via phone or chat.

Let me know the outcome. 

[SandraSnyder · Accepted solution]

Thank you for your response. I was able to sync my tracker to my app after realizing that I have been using knock-off chargers which did not have the little reset hole on the back of the charger like the charger that came with my Fitbit. Once I got to work this morning, I noticed that the charger I had in my desk had the reset hole. So, I tried for the umpteenth time to give it another shot and voila! It worked! So, lesson learned, TO RESET YOUR TRACKER YOU MUST USE THE ACTUAL FITBIT CHARGER!

Sent from my iPad

[SandraSnyder]

Thank you for your response. I was able to sync my tracker to my app after realizing that I have been using knock-off chargers which did not have the little reset hole on the back of the charger like the charger that came with my Fitbit. Once I got to work this morning, I noticed that the charger I had in my desk had the reset hole. So, I tried for the umpteenth time to give it another shot and voila! It worked! So, lesson learned, TO RESET YOUR TRACKER YOU MUST USE THE ACTUAL FITBIT CHARGER!

Sent from my iPad

[AlejandraFitbit]

Those are great news @SandraSnyder!  I am glad to hear that your tracker is now working properly. If you need anything else, do not hesitate in posting it. 

See you around! 

[Cluckiemae]

My Fitbit flex will not sync with my iPad. Help!  3 days now