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Fitbit will not update on iOS version 9.3.1

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‎04-12-2016 06:57

‎04-12-2016 06:57

I have recently updated my iOS and also the Fitbit version to version 2.21 but now it syncs really slow if at all and when I try to update the tracker it stalls at about 30%.
Anyone else have this issue?
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3 REPLIES 3

‎04-12-2016 08:37

‎04-12-2016 08:37

Hello @Heyhoo,

I would recommend using the replacement setup process to re-pair your tracker to your account. This should definitely help you get back on the right track!

Let me know if you need any additional help and welcome to the Community!

Derrick | Retired Moderator, Fitbit
Best Answer

‎04-12-2016 13:20

In response to DerrickS

‎04-12-2016 13:20

Unfortunately this didn't work neither did resetting my charge he and repairing it and reinstalling the app and restarting my iPhone. Now it just says finishing up when getting to the end of the setup process and sticks.

Sent from my iPhone
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‎04-12-2016 13:50

In response to Heyhoo

‎04-12-2016 13:50

@Heyhoo Hmmm. I would then recommend the following steps:

1. Restart your tracker.

2. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

3. Force quit the Fitbit App by: rapidly double tapping your iOS home button > swipe left until you see a preview of the Fitbit App > and then swipe up on the App to force close.

4. Open the Fitbit App to initiate a sync.

This should help, but keep me posted!

Derrick | Retired Moderator, Fitbit
Best Answer