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Fitbit won't set up

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‎05-18-2016 02:29

‎05-18-2016 02:29

I'm setting up my Fitbit charge HR but when I get to the update now bit it just keeps coming back as failed bad request 400. I've already had to return 1 as it stopped working so would prefer to not have to take this one back too. I've tried resetting it but it is still not working.
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‎05-18-2016 10:30

‎05-18-2016 10:30

Hi @Palomita welcome to the Community! Cat Happy so when you try to set up your Charge HR, a pop up message that says "Bad request 400" appears on the app. right? 

Let me suggest you something, if you have any other compatible device, please try to set up your tracker with it or with a computer by following the instructions on this post. 

 

Let me know the outcome. 

Heydy | Community Moderator, Fitbit
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