Fitbit won’t update in my challenge steps

[deemoorhead]

I am having a problem with my Fitbit not updating within my challenge. I am not logging manual steps. My battery is fully charged. I have turn my Bluetooth on and off. I have logged out of Fitbit. All of the suggestions I have tried and still no success. Are there any other ideas that I can try?

Moderator edit: Subject for clarity 

[SunsetRunner]

Same here, I haven't been able to update it for the past 2 hours at least. 

[SunsetRunner]

I’m having the same issue.

[jeniCLT]

I am having the same issue. Workweek Hustle has not updated in the last three hours. Not only for me, but for my other Hustle members as well (they confirmed this). I have already restarted my phone, and reinstalled the app and neither one has worked. My fitbit is syncing fine and updating my dashboard fine too, it's just the Workweek Hustle that won't update.

[KaTo83]

Seems to be a general issue, my challenges are not updating either. Tried restart of app , Tracker and iphone and de- and reinstalling the app. Nothing worked. I think we can just wait if they fix it. 

[Kimberlypierson]

same here 4 hours and steps won’t update in my challenge 

[deemoorhead]

I’m glad I’m not the only one, because at first I thought that it was me! Sorry to hear that everyone is having this problem, but now it looks like it’s a Fitbit problem… Not us!

[skyspirit464]

 Daily Showdown and the Work Week Hustle, both are not working for me. The dash board is working fine, so far. Been down for at least 3 hours.

[avaughn]

Having the same issue,  no one's steps are syncing in the challenge. 

[pruplebear]

Same issue here! Hope they can fix the issue soon

[Darryl.curtis]

I had the same issue. No update for 5 hours

Now the app has dropped the challenge off my screen, plus I can't see recorded steps only calories

[Hiede75]

Been over 6 hours now. And it’s driving me INSANE!! 

[Brian859]

Same issues here. It just logged in the steps I had at the time I accepted the challenges then stopped. 

[SunsetRunner]

Same problem here plus Goal Day is also not updating... 😕

[KristenGiglio]

Same! 

[RicardoFitbit]

Hello guys! It's a pleasure for me to provide assistance with this situation, my sincere apologies for the delay in responding. 

Seems odd that the steps that are being synced with your Fitbit accounts are not being transferred to your challenges. The effort and patience troubleshooting this situation prior to posting is appreciated.

I'd like to share with you guys that manually logged steps will not be counted in challenges. At this time, only steps from your Fitbit device or MobileTrack count towards a challenge. That means manually logged activities and activities tracked through any third-party apps aren't included in your challenge total, therefore, this could be the reason why some of the steps are not being shown on your challenges. 

What's really important to note is that Challenges begin and end in the challenge creator's timezone. If you are in a different timezone than the creator, you may see a difference in steps on your challenge leader board and dashboard. You can find out more information about challenges and how they work by clicking here. Also, please try the following steps on your iOS devices:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the iOS version is up to date.
4. Reboot your phone.
5. Reinstall the Fitbit app
6. Try again

Let me know how it goes, I'll be around. 

[skyspirit464]

First-- my steps only come through my Fitbit, not a third party app or anything like that. 

Second--I'm pretty sure that all of us know that the challenge times are determined by where the person who starts them lives.

Third--Mine has been fixed and I haven't seen any complaints for a bit now. I think the techs might have gotten it fixrd.

Fourth--Thank you so much for finally replying. It's great to know that there will be someone to help again if I need you, sure others feel the same. 

[deemoorhead]

Obviously you didn’t read my concerns. I said I wasn’t logging manual steps, we are all in the same time zone and I had tried to log off and on. I did all of those things and still wasn’t successful. Then your response says all the things I did!!! You guys at Fitbit had a problem, it was not your users. Wow I’m completely disappointed in your answer. Terrible.

Sent from my iPhone

[RicardoFitbit]

Hello! Thanks for your replies and updates @skyspirit464 @deemoorhead, I'm happy to continue assisting both of you

@skyspirit464 I appreciate all the details that were shared in your post, it's nice to see that your challenge concern was resolved. Please do not hesitate to contact me back if you need anything else, I'll be around.

@deemoorhead Thanks for sharing your thoughts and for taking in consideration the information that was shared on my previous post. Please note that my only intention is to help you with this but I'm sorry to know that you feel in such way. To better assist you with this and so we can move forward, can you please let me know if your Fitbit app is up to date and which mobile device you're currently using? Can you please check if it's compatible with our products and services?

See you around. 

[deemoorhead]

I have an iPhone 8 and my app is up to date. Everyone in my challenge as well as numerous other users said the same things I did for that particular few days. The problem was not our devices, our app or anything else. It was a Fitbit problem not a user problem.

Sent from my iPhone