help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit won’t update in my challenge steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-17-2019 11:17 - last edited on ‎07-23-2019 18:38 by Fitbit Moderator

‎07-17-2019 11:17 - last edited on ‎07-23-2019 18:38 by Fitbit Moderator

I am having a problem with my Fitbit not updating within my challenge. I am not logging manual steps. My battery is fully charged. I have turn my Bluetooth on and off. I have logged out of Fitbit. All of the suggestions I have tried and still no success. Are there any other ideas that I can try?

 

Moderator edit: Subject for clarity 

Best Answer
21 REPLIES 21

‎07-28-2019 18:00

In response to deemoorhead

‎07-28-2019 18:00

Hi @deemoorhead thanks for your reply and the details that were shared with me, my apologies for the delay in responding your post.

 

I appreciate your patience with this situation. Upon checking your post I noticed that you said "It was", reason why I would like to confirm if your concern was resolved. Otherwise, I recommend you to check with another mobile device so I can further review if this occurred because of your mobile device or with your account.

 

Keep me posted. 

Best Answer
0 Votes

‎07-28-2019 20:02

In response to RicardoFitbit

‎07-28-2019 20:02

It was not my mobile device, I stated that everyone in my challenge experienced the same problem. On top of that, I had NUMEROUS responses from users all over the map stating that they too experienced problems similar to mine. So what are the chances that all of these users had bad or faulty mobile devices? My problem was resolved because whatever outage Fitbit was having was resolved. Why is it so hard for you to say that Fitbit had issues? Very disappointed with the 4 responses from your company. No one took responsibility, very poor customer relations.

Sent from my iPhone
Best Answer