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Flex 2 is unable to sync.

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‎10-26-2018 18:16 - last edited on ‎10-27-2018 12:43 by Moderator Alum

‎10-26-2018 18:16 - last edited on ‎10-27-2018 12:43 by Moderator Alum

I have a new iPhone and my Flex 2 is syncing but not updating my actual steps. Just says zero.   I’ve reset the flex2, deleted the app and reinstalled, shut down my phone, removed my device and found it again, turned off and on Bluetooth.  Not sure what else to do. 

 

Moderator Edit: Clarified Subject.

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‎10-27-2018 12:46

‎10-27-2018 12:46

Hello @DerbyGirl2, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums, for letting us know about this situation and for listing the troubleshooting steps you've tried so far. If you have a new phone, it's possible your Flex 2 is still trying to sync with your old phone. If you have it at hand, please go to the Bluetooth Settings (on your old phone) and check if the Flex 2 is on the list of paired devices. If it is, tap on it and select "Forget this Device", then turn it off and try to sync with your new phone. If your Flex 2 is still having trouble syncing, please try the following:

 

  • Make sure the latest version of the Fitbit app is installed on your phone.
  • The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
  • Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
  • Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

  1. Force quit the Fitbit app. 
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your phone again.
  5. Open the Fitbit app.
  6. If your Fitbit device didn't sync, restart it one more time.
  7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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