11-04-2017 10:57
11-04-2017 10:57
I have the latest version of IOS on my iPhone X. This was the same version I had on my iPhone 6 previously. No problems recognizing and syncing my Flex 2 with my iPhone 6. iPhone X will not even recognize my Flex 2. I have tried erasing and re-downing app from cloud, and removing device and then re-adding to no avail. Continues to “search” for Flex 2 with no success. Is App just not compatible with new iPhone? Any other ideas of what I can try? Thank you!
12-14-2017 13:51
12-14-2017 13:51
Hi I. have three problems: Firstly, I have a French Fitbit app and would like to change is to English. How can I do this?
Secondly, I have a new Iphone X and when I want to connect the fitbit, I seem to get stuck between accepting the privacy policy and connecting the fitbit to the Iphone. Everytime I press on Accept I go to connect, and than again to Accept. How to solve this problem and connect the Fitbit to the Iphone.
Thirdly, In the app I now have the sleep tracker seems to have disappeared. How can I get is back?]
Thanks for the support
12-16-2017 02:03
12-16-2017 02:03
Hi Fitbit,
After having read numerous messages around your INability to work with iPhone X I am really annoyed and actually starting to feel that you are insulting your audience not least your customers by your replies!
The fact is, that I am unable to pair mu Fitbit Flex 2 with my iPhone X and I can't do nothing about but "try again" without success!
I have NOTHING on my dashboard despite the fact, that under my Account settings it states, that my Flex 2 is syncing.
So please ...no more annoying "welcome onboard ...", " Fitbit devices ARE working with iOS ..." and so on. My Flex 2 is not pairing with my iPhone X and this is most probably due to the fact that you for some odd reason did not yet add iPhone X on your list of phones working with Fitbit devices.
I have been writing your support about this in a polite, but questioning way, but contrary to normal practice you did not reply to me the same swift way you normally do?
Please fix this issue ASAP by updating the app to work with iPhone X.
Regards from a very annoyed european customer
12-16-2017 02:37
12-16-2017 02:37
Hi,
I entirely disconnected my Fitbit Flex 2 from my iPhone 7 Plus, removed the Flex 2 from my app, re-attached the device and when double-tapping the Flex 2 in the end of the set-up, the app states:
"The
12-16-2017 02:39
12-16-2017 02:39
@HooCares wrote:CeesT, I thought the same, but my Flex 2 is showing up as connected by Bluetooth on my X. It only shows up temporarily while it’s syncing and then does not show. I have turned the Bluetooth off entirely on my 6. And my X is definitely connecting at times. I am glad bc those iWatches are way too large for my liking!
Hi,
I entirely disconnected my Fitbit Flex 2 from my iPhone 7 Plus, removed the Flex 2 from my app, re-attached the device and when double-tapping the Flex 2 in the end of the set-up, the app states:
"The
12-18-2017 13:09
12-18-2017 13:09
Spoke with Fitbit today, they said it’s a bug and their app needs to be updated and they are working on it.
This is what they had me do as a workaround for the time being:
If you have an iPad, download the Fitbit app and tap on “+ Set up a device” the same way you did on your iPhone.
12-18-2017 13:37
12-18-2017 13:37
Hello Mandrax,
Really good input - thanks for sharing👍. Didn’t think of it myself ...were too busy being irritated over the fact, that Fitbit themselves cannot manage to share that kind of valuable information.
Merry Christmas and a happy New Year!
Per
12-19-2017 16:28
12-19-2017 16:28
Hi!
what does error 403 means?
12-20-2017 00:05
12-20-2017 00:05
12-24-2017 09:02
12-24-2017 09:02
Hi,
my iPhone X is not recognizing my charge 2 either.
running iOS 11.2.1
and Fitbit 2:44:2
thanks
12-24-2017 23:50
12-24-2017 23:50
01-09-2018 09:40
01-09-2018 09:40
Having the same problem with iPhone X
01-09-2018 11:40
01-09-2018 11:40
03-03-2018 14:52
03-03-2018 14:52
Unfortunately I’m still having problem despite resting both phone and Fitbit flex 2
03-04-2018 09:25
03-04-2018 09:25
10-29-2018 01:16
10-29-2018 01:16
First time of Flex2 user. my iPhone is not able to detect it.
IPhone 7plus
Fitbit 2.81.1(798)
ios12.0.1
10-30-2018 07:48
10-30-2018 07:48
Hello @sivareshia, thanks for joining us, it's great to have you on board the Fitbit Community.
I appreciate your participation in the Forums and for adding various details about your phone and the Fitbit app installed on it. At this moment I would like to ask you to try the following steps:
I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.