11-13-2018
11:32
- last edited on
11-14-2018
06:28
by
MarcoGFitbit
11-13-2018
11:32
- last edited on
11-14-2018
06:28
by
MarcoGFitbit
My Fitbit app stopped syncing this morning after the clear up the app. I have the Flex 2. But in saying that the Fitbit is working because it showing my step online. strange! I like the hourly 250 steps a hour it worked for 6am only. And my steps havent increased.
1. I've shut my phone down 3 times
2. I've reinstalled fitbit on the app
3. I've deleted the app and reinstalled it.
Still no change.
Moderator Edit: Clarified Subject.
11-14-2018 06:35
11-14-2018 06:35
Hello @kimrae, thanks for joining the Fitbit Community, it's great to have you on board.
I appreciate your participation in the Forums, for having reported this situation and for letting us know the troubleshooting steps you've tried so far. At this moment, if you're seeing your correct steps in the online Dashboard but they're not showing up in the Fitbit app, I would like to suggest you the following:
I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.