11-13-2018
11:32
- last edited on
11-14-2018
06:28
by
MarcoGFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

11-13-2018
11:32
- last edited on
11-14-2018
06:28
by
MarcoGFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
My Fitbit app stopped syncing this morning after the clear up the app. I have the Flex 2. But in saying that the Fitbit is working because it showing my step online. strange! I like the hourly 250 steps a hour it worked for 6am only. And my steps havent increased.
1. I've shut my phone down 3 times
2. I've reinstalled fitbit on the app
3. I've deleted the app and reinstalled it.
Still no change.
Moderator Edit: Clarified Subject.

11-14-2018 06:35
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



11-14-2018 06:35
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hello @kimrae, thanks for joining the Fitbit Community, it's great to have you on board.
I appreciate your participation in the Forums, for having reported this situation and for letting us know the troubleshooting steps you've tried so far. At this moment, if you're seeing your correct steps in the online Dashboard but they're not showing up in the Fitbit app, I would like to suggest you the following:
- Force-quit the Fitbit app, then open it again. If this doesn't seem to help:
- Log out from the app, restart your phone again and log back in to the app.
I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.

