Flex is not synching with my android or my iPad

[Lilmiso]

I have recently just bought my flex and I can not get it to sync with any of my devices. I don't think the iPad is that old that it cannot sync

[SunsetRunner]

Is the device you are trying to sync to a supported device?

iOS: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_iOS.pdf

Android: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Android.pdf

[DerrickS]

Hi @Lilmiso,

If both of your mobile devices are supported like @SunsetRunner suggested, I'd recommend logging out and then back into the Fitbit App.

If this doesn't help for some reason, I'd then recommend making sure that you are logged into the App using your correct email, especially if you have multiple email addresses.

Let me know if this helps you out!

[Lilmiso]

Can you please tell me what this means Requires Wi-Fi+- Cellular model, as I am not a techie person

[MarreFitbit]

It means that in order for you to sync your tracker with your app, you'll need to enable either your Wi-Fi or your Cellular data since the app requires Internet for transferring data. 

Let us know if you keep having issues when trying to sync @Lilmiso !