05-10-2016 06:10
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05-10-2016 06:10
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05-10-2016 07:37
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SunsetRunner
05-10-2016 07:37
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Is the device you are trying to sync to a supported device?
iOS: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_iOS.pdf
Android: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Android.pdf
05-10-2016 10:59
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05-10-2016 10:59
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Hi @Lilmiso,
If both of your mobile devices are supported like @SunsetRunner suggested, I'd recommend logging out and then back into the Fitbit App.
If this doesn't help for some reason, I'd then recommend making sure that you are logged into the App using your correct email, especially if you have multiple email addresses.
Let me know if this helps you out!

05-11-2016 05:44
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05-11-2016 05:44
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05-14-2016 12:06
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05-14-2016 12:06
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It means that in order for you to sync your tracker with your app, you'll need to enable either your Wi-Fi or your Cellular data since the app requires Internet for transferring data.
Let us know if you keep having issues when trying to sync @Lilmiso !
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