help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Flex not connecting to iOS app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-15-2016 10:46

‎05-15-2016 10:46

Hi

My Fitbit has stopped connecting to the app. Seems to have happened after the latest app update on Friday 13th. App is "looking" for Fitbit. My Fitbit is charging so I presume it is still working, can anyone help?
Best Answer
0 Votes
3 REPLIES 3

‎05-15-2016 17:49

‎05-15-2016 17:49

My Fitbit flex is doing the same thing and it also stopped on Friday the 13th
Best Answer
0 Votes

‎05-16-2016 10:26 - edited ‎05-16-2016 10:26

In response to BmackSmith

‎05-16-2016 10:26 - edited ‎05-16-2016 10:26

Welcome to the Fitbit Community @BmackSmith @Susan55555, hope you both are doing great! I'd recommend following the steps that my friend @DerrickS shared here in order to solve the syncing issues with the iOS devices. 

 

Keep in mind that the post was created a few months ago and the number of the Fitbit app version changed to 2.22.1, but the rest applies for this issue.

 

Hope that helps! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎05-22-2016 21:54

‎05-22-2016 21:54

  1. From the Fitbit app dashboard, tap the sleep tile. This is the tile that says "How did you sleep?" or, if you tracked sleep the night before, shows how many hours and minutes you slept.
  2. Tap the sleep log you want to edit.
  3. Tap the three dots in the top right corner and find an option to edit your sleep log.
  4. Adjust the time you went to sleep or the time you woke up. Don't forget to save.

 

Hadoop Training in Chennai | Informatica training in Chennai | Aws Training in Chennai

Best Answer
0 Votes