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Food and water logs disappearing after syncing.

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‎10-21-2018 09:27 - last edited on ‎10-22-2018 07:34 by Moderator Alum

‎10-21-2018 09:27 - last edited on ‎10-22-2018 07:34 by Moderator Alum

After the last update I’ve had problems with the app deleting drinks and foods logged in the app. I’ve tried to delete and reinstall the app twice but after a while the issue reappears. Right now it seems the only trustworthy solution is to log everything on the web.

 

Moderator Edit: Clarified Subject.

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‎10-22-2018 07:36

‎10-22-2018 07:36

Hello @CarlAlexander, I hope you're doing well, it's nice to see you around the Fitbit Community. Smiley Happy

 

I appreciate your participation in the Forums and would like to thank you for reporting this situation and for letting us know the troubleshooting steps you've tried so far.

We've received similar reports about this issue related to food and water logs and have reported it to our team. While we don't have a timeline for resolution, we will continue to investigate these discrepancies.

We appreciate your patience, if there's anything else we can do for you in the meantime, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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