02-13-2017 07:23
02-13-2017 07:23
When I record a meal, randomly, one item will be duplicated, and then neither one will be counted in the total for the meal. If I try to delete one, it reduces the totals again, as though the item had been reflected in the total to begin with. This just started happening yesterday, 2/12/17. Also, potentially related, on Friday, my (Flex) fitbit just went dead, no warning of a low battery or anything - I left it to charge overnight and it appeared to be functioning, but for this new quirk.
02-14-2017 10:15
02-14-2017 10:15
Hello @leenkath, thanks for joining us, it's great to see new faces around!
Have you updated the app recently? If so, it's possible that the information displayed in the app is not updating correctly, which prompts log food to duplicate and totals not showing correctly. To verify this, please go to your online Dashboard and check if the information displayed in here is correct and according to the food you're logging. If it is, please forceclose the app by double-tapping the home button and swiping up the app. If this doesn't do the trick, log out from the app, restart your phone and log back in.
Give it a try and keep me posted in case you need anything else!
03-11-2017 22:31
03-11-2017 22:31
This has also been happening to me. Food items will be duplicated, they will disappear and then reappear, the amount will be incorrect or they won't be included in the total calories in. Some of these errors have happened on and off in the past (I've used the food log for a year and a half) but it has gotten much worse since the last update 03/07/17. That's why I'm looking at Help topics today! I've tried force quitting the app and restarting my phone with no luck.
03-12-2017 20:38 - edited 03-12-2017 20:46
03-12-2017 20:38 - edited 03-12-2017 20:46
@MarcoGFitbit I'm having the same problem with my food log duplicating. The numbers are adding up right and my app has been updated and forced closed. Also the duplicated logs so on my dashboard when logging in online instead of through the app.