help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Food log not syncing, iOS app Fitbit 2.87 (812): Solved.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-15-2019 11:29 - last edited on ‎02-16-2019 07:30 by Moderator Alum

‎02-15-2019 11:29 - last edited on ‎02-16-2019 07:30 by Moderator Alum

Using iPhone 7, iOS 12.1.4, FitBit 2.87 (812)

Synced last night without problem

Won't sync today's breakfast. Also, the calories total for breakfast was not added to the total caloric intake for today shown in the iOS app, even though the breakfast is clearly logged on the app.

 

Tried restarting app, restarting phone, no luck.

When I logged out and back in, the breakfast had disappeared.

Deleted and reinstalled the app, which SOLVED the issue

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎02-16-2019 07:33

‎02-16-2019 07:33

Hello @jpack, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Thanks for letting us know the troubleshooting steps you took in order to solve this issue on your side, I'm sure the information you provided will be very helpful for many users facing the same situation. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes