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Friend list is not showing correclty

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There is a bug in the friend list that hides the first friend row and also a big part of the button (at the end of the list) to add another friend.

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Moderator Edit: Updated Subject For Clarity.

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Hi there @dash1e, this has been an issue reported within the platform of iOS and is not in the Android app. For the look of the screenshot you have shared I can confirmed you are using an iOS, although I would like to confirm this with you.

 

If you are on iOS try to do the following as a workaround: Tap on your name in the friends list and then to go back, the list should show correctly after that.

 

Our team is already aware of this and is working to roll a fix in the future.

 

As an additional note I have moved your post to the iOS board to maintain the readability of our Community.

 

See you around and hope this helps.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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I'm using the iOS application on the iPhone 7 with iOS 11.0.3 installed.
Bye,
M
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Hi there @dash1e, thank you for sharing additional details about the phone you are using. Indeed as I mentioned before, our teams are aware of this issue and they are investigating further to come up with a solution in the future.  I'm wondering if you were able to try the workaround in the meantime?

 

See you later and thanks for your patience while we work to improve this experience.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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@dash1e  Do you have the current version of the app -- v. 2.42 -- that was released on 10/31?  The Friends list started working correctly (at least for me) with that update.

 

@RobertoME  When using the workaround, the app would crash from time to time when going from a friend's profile back to the friend list.  Please pass to the engineers that the app still crashes when going from page to page.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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