Resolved: Friends List Issue After Upgrade to iOS 11 (Charge HR)

[ChiralCenter]

I recently upgraded to iOS11 and since have noticed that  my friends list is not starting in the correct position on the screen. The first person on the list is hidden behind the (Feed, Friends, Group) header at the top of the screen, and in order to see that person, I have to scroll the content down a little bit in order to move that first person out from under this header. It is almost as though the margin that should be above this list is no longer there. It is easy to miss because the header is basically the same height as one entry in the friends list so it may look like one person simply disappeared from the list when in reality their name is just hidden.

I checked with a few other people and they all seem to be having this same issue. Any advice would be greatly appreciated!

Thanks!

Has anyone been noticing this?

[LZeeW]

@ChiralCenter  I see the same thing on my screen -- but what I also see is the I am in the middle of the screen.  The web dashboard does the same thing with the friends list, but it can't be scrolled.

Are you in the middle of the screen on your list?  I bet you would see the top person if you were in the top five.  Sadly, I am not.  But it won't take much effort for me to get back there, so I will check in later.

[ChiralCenter]

@LZeeW  I am currently first on my friends list, so it is my own name that is hidden. This is how I noticed this issue in the first place. I imagine that if someone else was first on the list it would be a little harder to notice this issue unless it was a friend you look at often.

[LZeeW]

@ChiralCenter  Yes, I agree!  I jumped ahead, but the list is still just as you described.  I guess it was just a quirk that I was in the middle of my list when I looked.

@MatthewFitbit  This quirk in the friends list seems to have happened with the release of iOS 11.  Will it need an update to the iOS app to fix it?

[KateFitbit]

@ChiralCenter thanks for your report. 

@LZeeW thanks for the help and replicating this. I see it on my iOS 11 friends list too, it appears to be 'vertically off-center' I can scroll down and see the first friend. The invite friend button is also slightly hidden and I have to scroll up. 

We also received a few other reports and have reported this issue to our team for further investigation. I'll continue to update this thread as I hear more. Thanks again for the reports! 

[LZeeW]

@KateFitbit  So here is a quirk I found -- if you tap on any friend, look at their info, then go back to the friend list -- it displays correctly!   But the Fitbit app also crashed twice while I was messing around with it.

[KateFitbit]

@LZeeW I see what you mean, thanks for the work around! But yes the app crashing after tapping on a friends list is also currently being investigated. Hopefully, we will have a fix soon. 

[karen100]

yes, me, too! very annoying!!!

[SunsetRunner]

I also see the same thing in ios11.0.1 with app version 20.40.1. It is very irritating because no matter how many times I pull down the screen to see the top person, it bounces back so they're hidden again.

[MarkusG]

In between version 2.41 is out, but still the same issue...  (iOS 11.0.1)

[LZeeW]

@KateFitbit  Users are still having the problem despite the iOS 2.41 update.

Update 10/3:  At first, version 2.41 seemed to correct the problem -- at least for me.  Today, back to the original problem.

[LZeeW]

@KateFitbit   iOS 11.0.2 + Fitbit 2.41.1 = still no joy.

[Playitagain]

I upgraded to IOS 11 and #1 on Friends list is hidden from view

[Cohenswayne]

Same thing here??? Ughhh

[LisaB824]

I am having the exact same problem. 

[Playitagain]

My name (generally at the top) is not shown. Average cannot be shown either. Today upon waking up I already had 10200 steps. Strange!

Sent from my iPhone

[zanna2035]

Any hope in getting a fix for this any time soon?

[Playitagain]

This issue is annoying. Seriously thinking about the “I watch “ and after 5 years giving up on Fitbit!!

[zanna2035]

Additionally I have noticed that my texts, etc are no long meet displaying on my Alta hr since updating to iOS 11.

Sent from my iPhone

[zanna2035]

Additionally I have noticed that my texts, etc no longer display on my Alta hr since updating to iOS 11.