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Resolved: Friends List Issue After Upgrade to iOS 11 (Charge HR)

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‎09-21-2017 08:32 - last edited on ‎11-14-2017 11:38 by Moderator Alum

‎09-21-2017 08:32 - last edited on ‎11-14-2017 11:38 by Moderator Alum

I recently upgraded to iOS11 and since have noticed that  my friends list is not starting in the correct position on the screen. The first person on the list is hidden behind the (Feed, Friends, Group) header at the top of the screen, and in order to see that person, I have to scroll the content down a little bit in order to move that first person out from under this header. It is almost as though the margin that should be above this list is no longer there. It is easy to miss because the header is basically the same height as one entry in the friends list so it may look like one person simply disappeared from the list when in reality their name is just hidden.

 

I checked with a few other people and they all seem to be having this same issue. Any advice would be greatly appreciated!

 

Thanks!

 

Has anyone been noticing this?

Best Answer
25 REPLIES 25

‎10-29-2017 05:53

‎10-29-2017 05:53

Yes! I have noticed this for the past two weeks or so. At first, I thought that maybe I had too many friends, so I deleted some of the "inactive" ones. That didn't help. Then I thought that maybe I needed to update the app, which I just did to no avail. However, interestingly, I gained 2000 steps after the update - and I know I didn't "step" that much, as I just completed my regular walk for which I know the exact steps ...lol! I also tested clicking on a friend and then clicked back and sure enough, the screen was fixed. But it didn't last...

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0 Votes

‎10-30-2017 09:54

In response to mettlegirl

‎10-30-2017 09:54

I’m disgusted and looking to move on to Apple Watch. Have used Fitbit since 2012 but it is not functioning anymore.

Sent from my iPhone
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0 Votes

‎10-31-2017 14:42

‎10-31-2017 14:42

Just updated to iOS 11.1 and FitBit-App 2.42. Friends list issue seems to be solved!!

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‎11-01-2017 09:56

In response to MarkusG

‎11-01-2017 09:56

Yeah - so happy it is working...

Sent from my iPhone
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0 Votes

‎11-14-2017 11:27

In response to Playitagain

‎11-14-2017 11:27

Hi Everyone- glad to hear your friends list is back to normal. This issue is now resolved, if you haven't noticed, make sure you are on the latest app. Thanks for your patience and reports! 

Actively managing your weight? Find accountability buddies on the Manage Weight board

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0 Votes

‎06-08-2021 14:17

In response to KateFitbit

‎06-08-2021 14:17

My list hasn’t resolved itself what do I need to do please ? 

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