help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Friends and data disappeared from Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-05-2023 14:20 - last edited on ‎04-11-2023 16:05 by Fitbit Moderator

‎04-05-2023 14:20 - last edited on ‎04-11-2023 16:05 by Fitbit Moderator

all of my friends are gone and everything has dispersed i need some help

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎04-11-2023 16:09

‎04-11-2023 16:09

Welcome to the community, @michael9923.

 

Thanks for bringing this to our attention. Because it's been a few days since your post, may I know if the issue persists? If so, let's give a try to the following:

 

  1. Log out from your account one more time.
  2. Check if the Fitbit app is updated.
  3. Force quit the Fitbit app and reboot your phone.
  4. Open the Fitbit app and log back into your account.
  5. Pull down on the screen to force a manual sync and check if your information is displayed correctly.
Best Answer
0 Votes