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GPS doesn’t connect

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‎10-03-2019 06:08

‎10-03-2019 06:08

I’ve had the Versa for a couple months now. I was so excited to have this tool while training for my upcoming half marathon. In the first couple weeks the GPS always connected. Now I’m lucky if it connects at all. Anyone else having these issues? I’ve tried everything to fix this and nothing has worked. 

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5 REPLIES 5

‎10-03-2019 06:22

‎10-03-2019 06:22

Hello @ChristaHorst 

First and foremost congratulations on your determination to train for a half a marathon! Impressive!
i have seen this issue pop up several times and what I’ve noted is there is quite a number of success in solving this issue by simply reinstalling the Fitbit App. 

This will not cause you to lose your Fitbit’s data. Here’s how:

delete the Fitbit app from your device 

now turn off your iPhone completely 

now restart your phone

make sure your Bluetooth is on

go to the App Store and download the Fitbit App

once the Fitbit app is downloaded just sign on to your account as you normally do.

tap your exercise tile then tap the stopwatch in upper right

now tap the GPS request


😃please let me know if this solves your issue

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‎10-03-2019 07:21

In response to SunsetRunner

‎10-03-2019 07:21

That did not work for me.

Thanks,
Christa Horst
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‎10-03-2019 07:43

‎10-03-2019 07:43

Hello again @ChristaHorst 

Sorry that didn’t work for you. Let’s see if your location services are set up correctly. Try this:

  1. Go to device Settings > Privacy > Location Services.
  2. Make sure that Location Services is on.
  3. Now Scroll down to find the Fitbit app.
  4. Tap the app and select your preference of how you want it

Please let me know if this answers your question and solves your issue

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‎10-03-2019 07:50

In response to SunsetRunner

‎10-03-2019 07:50

I do have my location settings set at “always on”. It appears that it will only pick up GPS if I don’t completely close out the Fitbit app. Is this how it’s supposed to be?

Thank you,
Christa Horst
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‎10-03-2019 08:04

In response to ChristaHorst

‎10-03-2019 08:04

@ChristaHorst

Good to see that your location services is  turned on. To answer your question about “always on” this article may help: https://help.fitbit.com/articles/en_US/Help_article/1874#start_gps

😉 let me know if this helped

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