01-19-2021 21:10 - edited 01-19-2021 21:11
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01-19-2021 21:10 - edited 01-19-2021 21:11
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I’m loving the new Get Fit Puzzle app but I am experiencing a bug. As I accumulate active minutes and reach the trophies each week I do not receive the rewards. I do recall it working properly the first week but not in the last couple weeks.
03-14-2021 22:01
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03-14-2021 22:01
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I agree. I have been a Fitbit user from the very beginning. I have alway loved the customer service. Yes, as you said this is just a game, however, at least let us know the issue is truly being worked on.....
03-15-2021 04:53
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03-15-2021 04:53
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This is getting a bit ridiculous. It's been two months with no fix.
03-24-2021 06:44
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03-24-2021 06:44
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Just checking in to see if Fitbit has decided to fix this issue or not?
03-24-2021 11:09
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03-24-2021 11:09
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Mine hasn’t been fixed. I had hoped the latest update would help, but no luck! I should have a ton of rewards from my active steps!

03-29-2021 14:40
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03-29-2021 14:40
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I had the chests work last week and now they don't seem to be working again. This has been an ongoing issue for months for a PAID service..

03-30-2021 04:47
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03-30-2021 04:47
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I am having the same problem. Seems like they should have fixed it by now.
05-01-2021 11:13
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05-01-2021 11:13
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I am having the same problem but also not getting the prizes from the pet race’s either. Is this happening to anyone else? I could only post to this topic as a reply and not start a new post.

05-01-2021 13:54
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05-01-2021 13:54
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be where I stop getting bonuses

05-02-2021 09:18
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05-02-2021 09:18
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Sent from my iPhone

05-02-2021 17:49
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05-02-2021 17:49
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progressively more vulgar name. Sooo apparently they don’t look into the
game at all

05-29-2021 13:43
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05-29-2021 13:43
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Why does it seem like this issue isn’t being resolved?? I contacted support, hopefully it’ll get fixed. I hate having to reset my game every week just to get my bonus chests.

06-04-2021 09:41
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06-04-2021 09:41
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I am also having this issue. LG Stylo 5. Thank you for looking into the problem. I do get my sleep bonus without fail if I earn them. It's frustrating that I don't get the trunks I've earned too. I max out on them every week but get no rewards for my hard work. ☹️

06-04-2021 12:49
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06-04-2021 12:49
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however haven’t figured out a solution yet

06-04-2021 19:54
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06-04-2021 19:54
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Sent from Yahoo Mail on Android

06-15-2021 06:56
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06-15-2021 06:56
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I got in contact with support and they said they are aware of the issue and are working on a solution. Til then I just reset my game every week, I’ve found you only get the bonus chest for the first week, although the sleep bonus seems unaffected. So until the game is fixed I just try to bet my highest level for the previous week, makes resetting it weekly a least a bit challenge, assuming I remember to see what level I was at before resetting.

08-03-2021 20:56
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08-03-2021 20:56
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Having same issue! The get fit puzzle does not update my steps, especially at the end of the day. I followed all of the steps on this thread, and nothing works!
09-05-2021 11:29
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09-05-2021 11:29
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I am having the same issue. My puzzle also does not regularly refresh. I haven’t received chests since I first started playing. I have an iPhone 11Pro; updated software.
09-17-2021 21:59
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09-17-2021 21:59
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I’ve had the same problems but at least the game was motivating me to get more steps in. Now I’ve received notice that the game will no longer be in service after 10/31/21. Is Fitbit replacing it with something or are they just getting rid of it because they can’t fix this error. Silly, but this game is the primary reason I keep the Premium service.

09-20-2021
05:44
- last edited on
09-20-2021
09:50
by
CindyMFitbit
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09-20-2021
05:44
- last edited on
09-20-2021
09:50
by
CindyMFitbit
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I agree with you. I was, quite literally, upset when I got the notice. The
irony is that my game is finally working most of the time—and now they are
discontinuing it. If they don’t replace it—I will, more likely than not, be
canceling premium. --
Moderator Edit: Personal info removed and formatting

09-20-2021 10:41
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09-20-2021 10:41
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I didn’t get any notification. When is the game ending?

