Getting an error message when trying to add friends.

[TammyNewman]

When I try to add my friends it gives me an error message and tells me to try again later! 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @TammyNewman, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for reporting this to us. At this moment I would like to ask you to force-quit the app, then open it and try to add your friends. If you're unable to, reply to me with a screenshot of the error you're getting so I can check this situation further. 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

[TammyNewman]

I did this last night on a chat they gave me a case # 26658834 and said they couldn't fix the problem at this time to post something on here.

[MarcoGFitbit]

Hello @TammyNewman, I hope you're doing well, thanks for taking the time to reply. 

I appreciate your participation in the Forums and for letting me know you've contacted our Support Team. Thanks for letting me know the answer you were provided. 

I'm sorry about the inconveniences this issue has caused you. Please note that as soon as I have more information to share with you about this issue, I'll make sure to post it here in the official Forums. 

Thanks for your patience and understanding, in the meantime, if there's anything else I can do for you, please feel free to reply. 

[ReneeLadd]

• My friend and I both get an error message when trying to add each other.