Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Gavynq72, thanks for joining the Fitbit Community, it's great to see new faces around. 
Are you getting this error message when trying to set up, sync or update your Fitbit Ionic? Have you restarted your tracker by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen and restarted your phone? If so, I would like to suggest you the following:
- Make sure there are no other Bluetooth devices around that might interfere with the process.
- Make sure you have a strong WiFi signal
- Restart your Ionic again, only this time plug it in afterwards and make sure it's charging.
- Open the Fitbit app and start the setup, sync or firmware update process.
If you're getting the error message again, force-close the app by double tapping the home button on your phone, then swipe up the app, turn off WiFi and Bluetooth from your phone Settings for 15 seconds, then turn them back on and try again.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Shishir, thanks for joining the Fitbit Community, it's always a pleasure for me to welcome new members.
I appreciate your participation in the Forums and for sharing the troubleshooting steps you've found useful. I'm sure they will be also useful for many members of the Community facing the same situation.
If there's anything else you'd like to share or if there's anything else I can do for you, please feel free to reply.
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