01-23-2019
12:34
- last edited on
01-24-2019
08:34
by
MarcoGFitbit
01-23-2019
12:34
- last edited on
01-24-2019
08:34
by
MarcoGFitbit
All IOS devices give me this error when connected to wifi to setup my Fitbit.
Router: Asus RT-AC88U (reset router to default and disabled firewall).
Watch: Fitbit Ionic, latest firmware and software 2.3.6. Issue began yesterday Tues 01/22).
403 is a "forbidden" error, so something isn't right on the Fitbit app side.
Have tried all of the usual:
Reset the watch, uninstalled the app, reinstalled, tried on multiple IOS devices (2018 model iPad and iphone 8 plus). Bluetooth works fine with all my other devices. All other websites work perfectly.
What is strange is the sync works if I use cellular data (Verizon).
Don't know - but the watch will update the IOS app with steps; just not sync to the Dashboard / weekly challenges. Tried everything, but once I noticed the app was just updated I'm thinking there's something amiss on the Fitbit side.
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
03-20-2022 14:09
03-20-2022 14:09
I had to turn off my VPN to eliminate this error.