Giving WW access again

[Petticoatz]

Like everyone else I’m having trouble syncing tonight. I cut ww off from access from Fitbit by accident. 

Other than feeling really stupid I need to pair these guys back up for my steps & exercise

[Walkergirl66]

I’m having the same problem. Don’t feel stupid I contacted Fitbit this morning and was told to revoke WW app which I did and I’m regretting that because they have not yet told me how to reverse that action. So my device is connected to WW app but Fitbit won’t communicate with the WW app because I was told to revoke it. It is very frustrating! I’ve been messaging with them throughout the day today.

[Petticoatz]

They told me last night to call WW.
I woke up my husband because he used to be iTunes support.

Sent from my iPhone

[Walkergirl66]

They told me that but WW is not the problem for me I need to know how to reverse the revoke action that they told me to do to follow on Fitbit app bc Fitbit app will not send info/communicate with WW app until that occurs.

[JennEH19]

I can’t sync either and I didn’t revoke access from WW. I haven’t been able to update properly since the Fitbit app update. I’ve tried removing and reconnecting my Fitbit in the WW app but it still doesn’t work. I was told that turning Bluetooth off and then back on should help, but that didn’t do anything either. This is very frustrating as we all know this is how we earn our fitpoints and track our activity. I wish someone would figure this out!

[Walkergirl66]

It is definitely on the Fitbit side of the communication. I’m just hoping that once they rectify the problem they will have directions on how to un-revoke the WW app...otherwise I’m never going to be able to fix mine. 😪

[Petticoatz]

I’m calling Fitbit again. This is nuts. 

[Petticoatz · Accepted solution]

I just got off the phone with a Fitbit rep. I had to remove my Fitbit from WW. You can’t use that Facebook login so many of us use. You must use the email and password we all have with WW. You’ve got to actually type it in. 

Now it it took me 2 tries to get it to add my Fitbit back in after I got ride of it. Because I was so frustrated I just said all to allow everything Fitbit can do- as eventually I’ll have a heart rate on. 

I then closed my fit bit app reopened it, went to 3rd party apps and there it was!! 

I hope this helps my ww sisters & brothers! 

[Walkergirl66]

Thanks for the information but mine still isn’t working. I still un-revoke access to WW. Still waiting on a response from Fitbit. #hopeless

[Petticoatz]

@Walkergirl66  Call them. I had a better experience that way. After I allowed everything to go through again and opened my fit bit app to see it all... I hit sync now on my WW app and ALL my activity points were there from yesterday. 

Looks like the WW issue is resolved. 

I did did a bit of reading this morning - we will only let you connect a Fitbit once- and you need to set it up. I never had to do this before because I’ve had a fit bit for 3 years. That’s why on the ww end you have to kick fit bit out then go back in and add a device. Hopefully you get back on line with everything.  

[JennEH19]

What was the number you used to call Fitbit please? I’ve removed and reinstalled my Fitbit in the WW app several times now and it will only update when I do the re-add. After that, there is no updating. I’ve sent them an email but I’m thinking it’ll probably be faster to call. TIA!

[Petticoatz]

18776234997 option 4

Get them to walk you through what you’re looking for.

Sent from my iPad

[Petticoatz]

18776234997 option 4 

fingers crossed for you. Make sure the agent helps you and describes what you’re looking for. I had an amazing lady help me out. 

[RicardoFitbit]

Hello guys! I'm here to provide assistance with your WW concern, my apologies for the delay in responding. Welcome to our Community Forums @Petticoatz and @JennEH19, Also, it's nice to see you participating again @Walkergirl66 welcome back!

@Petticoatz I'm happy to know that after getting in touch with our Customer Support team your concern with WW was resolved, also, thanks for sharing your experience with us and the steps that were provided by our team, I'm sure that your suggestions will help other users that are experiencing the same. Don't hesitate to contact me back if you have any additional questions and I'll gladly assist you with all of them.

@Walkergirl66 Thank you for bringing this to my attention, your effort and patience at the moment you tried some troubleshooting steps are appreciated. I totally understand how frustrating this matter can be for you. I recommend you to check our help article: How do I connect my Fitbit account with another app?, take in consideration the details that are specified there and then move forward to the troubleshooting steps to connect your WW account with Fitbit. Please keep me posted. Same for you @JennEH19, I'll be looking to your replies if further assistance is required. You can also contact our Customer Support team here.  

Let me know if you have any additional questions. 

[Walkergirl66]

My issue is not fixed. I was told to revoke 3rd party access for WW from the Fitbit app but no one has been able to tell me how to undo that action or to once again allow WW app 3rd party access to my Fitbit app/data. I am not satisfied with the customer service from Fitbit this time. I have followed those instructions a thousand times but they will not work because I was told to revoke access to WW therefore the apps will not communicate with one another.


Sent from my iPhone

[Walkergirl66]

Hey everyone I have finally figured out how to fix the issue between WW and Fitbit, after a week! First of all I have to say that my issue occurred when a Fitbit representative told me to go to 3rd party apps in settings and revoke access to WW so I did.  The problem has been that no one could tell me how to reverse this action. They kept telling me how to connect the device which was not solving the problem. I had to first disconnect my device from WW app; delete both apps; turn my phone off; turn it back on; reinstall both apps; go to activity settings in WW app to connect device again, then finally I had the option to continue to Fitbit and allow communication between apps. This has been frustrating but I’m glad to be back online with both apps and have learned not to always trust what a representative tells me to do when there is a glitch.

Moderator edit: Format 

[Petticoatz]

That’s what I did. I had deleted both apps in frustration before calling again but got an amazing person who walked me through how to hook up WW. She had me close the apps and voila there everything was.

Sent from my iPhone

[RicardoFitbit]

Hi again @Walkergirl66 @Petticoatz I'm happy to continue providing assistance, my apologies for the delayed reply.

I'm happy to know that your concerns were resolved with our Support team and after troubleshooting your devices. Please do not hesitate to contact me back if both of you have any additional questions and require further assistance, I'll be here.

See you around. 

[Petticoatz]

I figured it out- it taught me one thing. Never troubleshoot when tired.

Sent from my iPhone

[RicardoFitbit]

Hello again @Petticoatz thanks for your update!

I'm happy to know that your concern was resolved after some troubleshooting steps were done, certainly troubleshooting something requires effort and time, thank you for that. Don't hesitate to contact me back if you need anything else or require further assistance, I'll be here for you.

It was a pleasure to assist you.