Goal Day Trophy Glich

[pksmith]

The goal day trophy seems to have a glich. I completed the goal yesterday (see bellow in orange), however the peronal best value did not update to the new higher step count (see bellow in blue, showing the old step count). I have tried restarting the app, logging out and logging back in, etc.

[SunsetRunner]

@DerrickS could you chime in and offer any advice?

[pksmith]

[SolangeE]

Hello, @pksmith, @SunsetRunner! Thanks for stopping by. 

We are aware of this issue, and our web engineers are working very hard to resolve this bug. 

Congratulations on your trophies and thank you for your patience and understanding. This will be resolved as soon as possible. c:

[JLantgen]

They are still working on the glitch I'm assuming. I contacted on the same problem. Have never been awarded a personal best for goal day, however I did a personal best yesterday with goal day and no trophy. Hope it's fixed soon. Only trophy I'm missing.

Really wish there was a way to find out personal bests besides going back and looking at all the data if you've never earned it before.

[SolangeE]

Hello, @JLantgen! It is nice to have new faces around. I'm sorry about this inconvenience. Unfortunately our engineers have not found a solution for this yet. 

Thank you for you patience and understanding. I will let you know as soon as I have news. 🙂

[TheOriginalMrP]

Been a while and still happening to me!