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Goals aren't staying

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‎12-13-2016 22:46

‎12-13-2016 22:46

I just recently started using the Fitbit app to set goals for myself and every time I set a weight, water, or caloric goal it acts like it works, but as soon as I go back in to the app after I set the goal it says "set goal" and is reset to the standard goal. I've tried resetting my goal but it still doesn't keep. How do I fix this? 

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‎12-14-2016 03:54 - edited ‎12-14-2016 03:55

‎12-14-2016 03:54 - edited ‎12-14-2016 03:55

Hello @Stephanienpr and welcome to the Fitbit Community!

 

Have you updated the Fitbit app recently? If so, I would like to suggest logging out from the Fitbit app, restarting your phone and logging back in. After that, try to set a new goal once again. In case your goals are not getting saved properly, it's always possible to edit your goals from the online Dashboard. 

 

 

Goal1.PNGHover on the Today tab on the Dashboard and when the menu on the bottom appears, click on the Gear icon to display the Goals.

 

 

 

 

 

 

 

Goal2.PNG

 

 

 

 

In here, it's possible to edit your Goals, type in the new goal and click on Save at the bottom. You will see the new goal reflected on the app as well. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I hope this information can be useful, keep me posted in case you need anything else! Smiley Wink

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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