help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iPad Air app won't download

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-13-2016 19:19 - edited ‎12-13-2016 19:20

‎12-13-2016 19:19 - edited ‎12-13-2016 19:20

I have a new Fitbit Alta but the IPad Air app won't download...it just hangs in perpetuity. Suggestions?

Best Answer
0 Votes
1 REPLY 1

‎12-14-2016 04:12

‎12-14-2016 04:12

Hello @Terrifit and welcome to the Fitbit Community!

 

Are you trying to download the app from the App Store on your iPad? You can find the app by switching from iPad Store to iPhone Store and searching for Fitbit (or Fitbit Inc.). Currrently there's not a dedicated app for iPad but the iPhone app is fully functional and compatible with your device.

 

If the app is still not downloading properly, please restart your iPad and try to download it again.

 

I hope this information can be useful, feel free to reply in case you need anything else. Smiley Happy 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes