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Google verification methods

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‎11-10-2024 23:13 - last edited on ‎12-09-2024 06:48 by Fitbit Moderator

‎11-10-2024 23:13 - last edited on ‎12-09-2024 06:48 by Fitbit Moderator

Is it usual for Fitbit support to send Google verification codes when I'm asking for support? They didn't the last time I asked.

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‎12-09-2024 06:46

‎12-09-2024 06:46

Hey there @Xayles, welcome to this great community. 

It's normal to encounter new processes that are a bit confusing.

I would like to let you know that since Fitbit joined the Google family, security methods have been implemented in order to secure our users' information.

Our customer service team will verify your account in each interaction you initiate in order to keep your account safe.

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