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Got a new phone and Fitbit won't sync

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‎11-27-2016 10:33

‎11-27-2016 10:33

My Fitbit was working perfectly, but then I got a new iPhone 6s and now my Fitbit surge won't sync to my new phone or my iPad.

I have tried:
Deleting and reinstalling the app
Turning the iPad and iPhone off and back on
Turning the Bluetooth on the devices off and back on
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Accepted Solutions

‎11-28-2016 16:36

In response to AlejandraFitbit

‎11-28-2016 16:36

I'm having the same problem. Fitbit blaze started acting up messages would come through, then it kept vibrating even after I answered calls. Then it completed stopped syncing. I contacted Fitbit and we went through all of the troubleshooting and they ended up sending me a replacement. That one worked for about a week and the same thing is happening. I'm seriously done with Fitbit. This is my 4th one (2 were replaced because they stopped working after 8 months). For the money. I'm thinking about the Apple Watch

View best answer in original post

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2 REPLIES 2

‎11-28-2016 03:34

‎11-28-2016 03:34

Welcome to the Community @KRSD. Thanks for troubleshooting this inconvenience by yourself. If your tracker is not syncing with your iOS device, I recommend following our syncing troubleshoot. After these steps your tracker should sync without a problem.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-28-2016 16:36

In response to AlejandraFitbit

‎11-28-2016 16:36

I'm having the same problem. Fitbit blaze started acting up messages would come through, then it kept vibrating even after I answered calls. Then it completed stopped syncing. I contacted Fitbit and we went through all of the troubleshooting and they ended up sending me a replacement. That one worked for about a week and the same thing is happening. I'm seriously done with Fitbit. This is my 4th one (2 were replaced because they stopped working after 8 months). For the money. I'm thinking about the Apple Watch
Best Answer
0 Votes