Graphs show "no measurements" instead of data

[evantheironman1]

My relatively new Versa 2 is not tracking anything beyond high level data. Every category just says “no measurements” once you click on the daily totals of each category. Where you should see peaks and valleys is just a statement called “no measurements.” Any thoughts? Thanks in advance!

Moderator Edit: Clarified subject

[msetipani]

Why someone in community is in hurry to mark this problem as SOLVED or tick that it has a best answers? 
This problem is in the forum from last two weeks or more and fitbit even does not assume to send a message that they are working on it rather they are sending more soliciting mails.

Request to the moderator who ever mark that this has a answer or “sloved”, kindly edit that so that It will be a unsolved and unaddressed problem which fitbit is completely neglecting the concerns of customers.

Definitely not recommended product as they only want to sell the product, and do not care about any after sell services. 

[Mmorgan2727]

Is there an update? I am still having this issue and I haven’t seen an update on this thread for 7 days. Please help.

[JessChessy]

They are obviously doing nothing about it as the problem has been there fir two weeks now. I’ve had two software updates on the iPhone app neither of which have addressed the issue. Customer service from Fitbit is non existent 

[CazzaMcG]

When can we expect this to be resolved?

This should be resolved by now.  What’s the hold up? 

Imagine this was your bank transactions not being updated?  That would make national news!!   Pull your finger out Fitbit.  2 weeks and counting is a joke!!

[Jmacfro]

I haven’t seen any answers that establish why it’s taking so long.  New relationship with Google.  My guess is something that should have been transferred didn’t when the agreement went through. Someone’s head must be flying.  

[Jmacfro]

Same message. Thanks for reposting it. 

[Nidi27]

As you can see, no one is happy with FitBit’s customer service at the moment. 
When issues have happened before, they were solved within 1-2 days .

Can you please unmark this as solved as obvious it is not in any way, and FitBit seems to be delaying or ignoring the issue! 
This is how you get all the iPhone users to quit on FitBit and move on to the Apple Watches!! 

[Tracey901]

Thanks for letting me know. I’ll wait for the next update. 

[Liselara]

It's been 3 weeks. When is this going to be solved? It's so inconsiderate and ridiculous specially for us premium users.

[waldenwitch]

This is getting really frustrating now. Is it really impossible to go back to an older version until you’ve sorted a fix? 

[Angela1277]

My Fitbit app says “No Measurement” instead of a detailed graph when selecting individual days for more detail. This is going on for my Calories Burned, Km’s, and Steps. I have tried logging out and back in, as well as rebooting my phone twice.

Please help.

[LuannWarren]

My Versa Lite is recording steps, but not  showing on measurement chart.

Moderator Edit: Clarified subject

 

[rich1958]

No update ?

im another one .. can see detailed data in web app but not on iOS app

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for your continued reports and screenshots provided. I understand how frustrating this has been for you and I apologize for the experience. As mentioned before, our team is aware of this situation and they're currently working to get this resolved as soon as possible. Be sure to keep the Fitbit app up-to-date as you've been doing so far to ensure you receive the quickest resolution.

Please note my previous post was marked as the Best Answer so other members visiting this thread can know we're looking into this. I appreciate your feedback and I'll update this thread as soon as we have more information about this issue.

[DrNic1974]

There have been two app updates since this issue began, and neither have addressed or acknowledged it. Latest update was today, and it’s still not fixed. It’s extremely frustrating. 

[ElsieS]

How many folks with the "no measurements" issue have updated to the "highly critical" Firmware Update encouraged Fitbit/Google a little while ago?  I did not update because the "security issue" was unexplained and I don't trust Google, since Google only cares about buying companies, not supporting the products they buy. 

I am wondering if this is why relatively few folks are complaining about this issue (considering it spans all fitibit models) and google tech continues to post updated software without addressing the issue.

[JessChessy]

What’s the point? Fitbit couldn’t care less, hence no update or resolution in over three weeks or no communication as to the problem. Like someone posted in a previous comment, don’t make the same mistake again in buying Fitbit products. Mine was a gift but I’m now swapping over to an Apple Watch. Fitbit is a failure 

[Jmacfro]

I stay up on all my updates. Firmware is specific to what platforms people have, correct? 

it is fascinating how long this is taking to resolve with all the smart people in tech. Makes me wonder if it’s a more serious situation than, as some think, a lack of trying. Businesses of this type don’t just “not try”. 

[Dees209]

Same problem ☹️

[phv]

It is not firmware-related. I am still using a Fitbit One and there is no firmware update since long.

It is a bug related to the IOS app: no doubt.