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Have to pair Versa 2 every time with iOS 15

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‎11-18-2021 09:10 - last edited on ‎11-21-2021 10:45 by Fitbit Moderator

‎11-18-2021 09:10 - last edited on ‎11-21-2021 10:45 by Fitbit Moderator

Since downloading ios15 every time I open my Fitbit app it requests that I pair my versa 2 to my phone. Also noticed that I have to charge it twice as often now. Any suggestions would be helpful. Thanks!

 

Moderator Edit: Clarified subject

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‎11-21-2021 10:57 - last edited on ‎06-02-2024 04:50 by Fitbit Moderator

‎11-21-2021 10:57 - last edited on ‎06-02-2024 04:50 by Fitbit Moderator

Hi there, @Monabert.

Thanks for bringing this to our attention. Because this shouldn't be happening, please try reconnecting your Versa 2 to your account from scratch by following these steps in the giving order:

  1. Remove your Versa 2 from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby.
  3. Force quit the Fitbit app and reboot your phone.
  4. Restart your watch to refresh its performance.
  5. Open the Fitbit app, tap your profile picture > Set Up a Device.
  6. Select your Versa 2, tap Replace Device and follow the on-screen instructions.

About your other question, please note the battery life will depend on how frequent certain features are used such as GPS or SpO2 tracking. I'd suggest trying the tips described in this help article to maximize the battery life, fully charging your watch with the original charging cable and monitor its behavior in the next days.

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5 REPLIES 5

‎11-21-2021 10:57 - last edited on ‎06-02-2024 04:50 by Fitbit Moderator

‎11-21-2021 10:57 - last edited on ‎06-02-2024 04:50 by Fitbit Moderator

Hi there, @Monabert.

Thanks for bringing this to our attention. Because this shouldn't be happening, please try reconnecting your Versa 2 to your account from scratch by following these steps in the giving order:

  1. Remove your Versa 2 from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby.
  3. Force quit the Fitbit app and reboot your phone.
  4. Restart your watch to refresh its performance.
  5. Open the Fitbit app, tap your profile picture > Set Up a Device.
  6. Select your Versa 2, tap Replace Device and follow the on-screen instructions.

About your other question, please note the battery life will depend on how frequent certain features are used such as GPS or SpO2 tracking. I'd suggest trying the tips described in this help article to maximize the battery life, fully charging your watch with the original charging cable and monitor its behavior in the next days.

Best Answer

‎11-22-2021 14:12

In response to LizzyFitbit

‎11-22-2021 14:12

Thank you very much for this. I have tried these tips and will see how things go. Much appreciated!
Bev
Best Answer

‎11-23-2021 11:24 - last edited on ‎06-02-2024 04:50 by Fitbit Moderator

In response to Monabert

‎11-23-2021 11:24 - last edited on ‎06-02-2024 04:50 by Fitbit Moderator

@Monabert It's good to see you again.

You're very welcome! Thanks to you for trying the steps suggested in my post. Keep an eye on your Versa 2 and don't hesitate to let me know if the issue persists. I'll be happy to continue helping you with this matter.

See you around.

Best Answer

‎11-25-2021 06:08

In response to LizzyFitbit

‎11-25-2021 06:08

All of this worked as it’s been a few days and everything is perfect…thank you!

Best Answer

‎11-26-2021 17:55 - last edited on ‎06-02-2024 04:50 by Fitbit Moderator

In response to Monabert

‎11-26-2021 17:55 - last edited on ‎06-02-2024 04:50 by Fitbit Moderator

Hi there, @Monabert.

You're welcome! I'm glad the steps suggested above worked for you and thanks for the update. In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you can make new friends, find inspiring stories and share your own tips to reach your goals.

Have a great weekend ahead. 

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