Having trouble erasing data from trackers. Still keeping my data

[Wolfs-Wolfs]

I need help resetting my tracker! Plz contact me soon.

[Odyssey13]

Hello and welcome to the forums @Wolfs-Wolfs

What sort of data are you trying to delete?

If you no longer want to use the Fitbit, no information is stored on the device. All the data is kept on the Fitbit servers and password protected.

[MeylinP]

It's nice to see our Community is growing @Wolfs-Wolfs welcome my friend! I noticed @Odyssey13 provided you with great information to help you resolve this. I'd like to add that even though the information on the trackers can't be erased if you set up your tracker into a new account the tracker will automatically be reset to zero and start all over again,

Hope this helps, have a nice day! 

[Wolfs-Wolfs]

Follow up question. Can we use one account for two different people's
fitbits? We only have one ipad to download the app and it's already in use
with my fitbit but now my daughter was given a fitbit. Can we add a second
person to this same account or is there a way to download the app a second
time on our ipad to allow her info to show on her fitbit? We are a family
with no smartphones. Thanks!

[DerrickS]

@Wolfs-Wolfs It currently is not possible to have two different people's trackers paired to a single Fitbit account, each person need to have their own separate account.

To my knowledge there also isn't a way to manage multiple Fitbit accounts on a single app other than logging out of one account and then logging in to another.

What I would recommend is if you are handing off your tracker to your daughter, you can use the instructions here to create a new Fitbit account for her and pair the tracker to her new account. Afterwards you can either sync using your iPad or if you have a computer using our Fitbit Connect software.

Hope this helps!