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Heart Rate Monitor

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‎01-10-2016 07:40

‎01-10-2016 07:40

For two weeks I have been using my Fitbit charge HR with no issue but yesterday the heart rate log stopped recording at about 7pm. Since then, no recorded heart rate but the wrist band continues to read it. I have restarted the Charge to no avail. Any suggestions?
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‎01-10-2016 10:13

‎01-10-2016 10:13

Hi @Afep,

I'd recommend restarting your tracker if you haven't already. Click here for instructions.

Also, I'd recommend making sure that you are wearing your tracker higher up on your arm. Blood flow increases the higher up the arm you go, which could be impacting your HR reading.

Let me know if this helps and welcome to the Community!

Derrick | Retired Moderator, Fitbit
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‎01-10-2016 10:51

In response to DerrickS

‎01-10-2016 10:51

Thank you but I restarted the Charge early this morning with no change. The heart rate is showing on the wrist band display but not transferring to either the app or the dashboard. Sent from my iPad
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